Angela R. Claypoole, is a Professional Consultant for TRACE Success Consulting with a wealth of experience in Customer Service Management and Corporate Sales and Service Training. She has held positions for one of the largest regional Auto Groups, Casey, for two of the nation’s premier auto manufacturers, American Honda and BMW of North America as the Customer Experience Improvement Manager and then the Financial Services Manager, where her efforts translated into several accolades for the Auto Group and a marked improvement in their Customer Satisfaction Index scores. Since leaving the Casey Auto Group, Ms. Claypoole has contracted to handle the corporate training for several fortune 500 companies such as MBNA, Walgreen’s Health Initiatives and West Telecommunications to name a few. As of 2005, Ms. Claypoole became the Corporate Liaison and a personal/professional development Consultant with Trace, specializing in customized seminars to include team-building, workplace communication and building effective professional relationships. Ms. Claypoole’s passion for empowerment has translated into an AIDS awareness program for college students.

Michele Woods Jones, M Ed. is an experienced Human Relations Consultant in the fields of: Organizational Development, Communications, Interpersonal/Intergroup Conflict Resolution, Multicultural Relationship Building, and Diversity/Inclusion systems. She has combined her skills in counseling, effective communication, leadership development and conflict intervention with organizational development strategies and developed a series of training models and coaching strategies for a wide array of organizations. In addition to managing a consulting service, Ms. Wood-Jones has a partnered with TRACE Success Consulting, where she provides. facilitation, development, training and coaching services for various cities, businesses, school systems and educational institutions, and community services/nonprofit organizations. Her executive coaching clients include professional staff of Northrop Grumman, The Virginian-Pilot Newspaper and The Richmond Times Dispatch. She is a member of the Diversity Institute at Old Dominion University, training faculty at the City of Hampton Diversity College and the City of Virginia Beach Neighborhood Institute: Leadership and Development Course. She has served on the boards of: California Alumni Association, UC, Berkeley California, National Center on African American Marriages and Families, Hampton University, Hampton/Newport News Community Services Board of Directors, Alternatives, Inc. Board Directors, United Way Board of Directors, United Way Community Funding Board, Junior League of Hampton Roads Community Service Board.

Alvean Lyons, M Ed., is a Personal and Professional Development Consultant and Private Life Coach with over a decade of experience in the fields of counseling, education and coaching. She began her professional career in higher education as an Educational Consultant for the CoZi Initiative with Yale University at Hampton University. She continued in secondary education as a Student Assistant Counselor and Guidance Counselor for Hampton City Schools, while consulting for school systems across the state of Virginia. After completing her Masters in Education at The College of William & Mary in 2004, Ms. Lyons became the Founder of the GRÄ Corporation, and the Chief Executive Officer for TRACE Success Consulting, LLC. She is of the creator of the Individual Success Model (ISM) Series® and PeopleSmart Technologies & Innovations ® modules. She currently conducts conferences, seminars and trainings for executives, administrators and supervisors on personal development, motivation, cultural & diversity awareness, organizational success and human relations.

Chelsea Washington, MS Ed., NCC, is a Professional Development Consultant and Career Coach with an extensive background in the fields of counseling, education, program management and coaching. She is a graduate of Old Dominion University’s Counseling Education program and a National Board Certified Counselor. In 2004, Ms. Washington partnered her career coaching and consulting services with TRACE Success Consulting, LLC, where she currently serves as Chief Operations Officer and Senior Consultant. As Senior Consultant she conducts workshops and trainings for executives, administrators and supervisors on cultural & diversity awareness, organizational success and human relations. Ms. Washington also serves as adjunct faculty for Thomas Nelson Community College teaching student development courses and seminars.

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Through our network of consultants our clients have access to the expertise of over 35 years of personal and professional development with a wide array of specified areas including conflict resolution, workforce capacity, and data management...

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Elizabeth T. Lacroix is one of the founding partners of QWLC –Quality of WorkLife Consultants, specializing in workforce capacity development which focuses on comprehensive long-term diagnostics of an organization’s culture using workforce surveys. Through use of their proprietary software package CapacityWare^TM as well as the WorkStyle Preference Inventory – RGB, the capacity to effect positive changes in critical relationships, personal and professional is a passion of Elizabeth’s. These data gathering tools allow projections to be made about organizational performance and suggest concrete improvement strategies. Under Elizabeth's management, QWLC administers over 50 online examinations and offers Certification or Licensure. As a mentor for RGB qualifications, she helps individuals through the process. QWLC has processed over 100,000 instruments; with stringent quality control standards. She also manages the training and coaching required with the CapacityWare^TM program management software where she designs and conducts regular training for users of CapacityWare.^TM

Joseph J. Lacroix is a founding partner at Quality of WorkLife Consultants and is the founder and president of LOTDI, an organizational development technology firm serving international clients with CapacityWare^TM Joe is a retired Lieutenant Colonel and author in the field of classical organization development. He has headed a worldwide organization effectiveness program of cultural capacity development. Joe has consulted in forty-six states and territories utilizing the CapacityWare^TM software. He has been a two-term president of the local American Society of Training and Development (ASTD) Chapter, and lecturer for ASTD, Society for Human Resource Management, and International Society for Performance Instruction, and other civic organizations. He has written articles for news publications and the Army Trainer magazine. He has served the regional business publication, Inside Business, as a Judge for the annual "Best Quality of WorkLife Organizations in Hampton Roads" for the last three years. As a recognized expert in his field he has served as a Book Reviewer for the Project Management Institute. He has been the lead facilitator for over two decades in Team Facilitation training.